January 2013

Your Money or Your Bank

January 28, 2013
/   Insights

Customers logging into the Citizens Bank site had a problem last week. The online services “were not available at this time,” they were told, and while no reason was given for the outage, it...

Banks: Games People Play

January 23, 2013
/   Insights

If you want to see how much technology has changed the relationship between banks and their customers, then take a trip down to the Berkshire Bank branch in Pittsfield, MA. Yes, branch, as in...

Fast Facts: Student Loans

January 22, 2013
/   Insights

The Financial Services Roundtable recently released another iteration of its Fast Facts, reliable, bullet-point research about issues facing the financial services industry. Topics span TARP, Dodd-Frank, insurance, lending, retirement savings and more.  Below are some updated Fast...

Social Media Statistics: By-the-Numbers, January 2013

January 15, 2013
/   Insights

Below are some interesting statistics on social media usage. Feel free to share your favorite social media statistics in the comments section or Tweet @bankingdotcom. 200,000,000 – The number of members for professional social...

Industry Perception, Optical Delusion

January 14, 2013
/   Insights

In Washington, they talk a lot about ‘optics.’ This has nothing to do with regulatory scrutiny, or government mandates on eyeglasses. It has to do with perception—how something looks, the way a particular story...