This Week’s Reads: ROI of Social Media, Google in Banking, Customer Experience
Below are interesting stories the Banking.com staff has been reading over the past week.
- Core Systems: The Foundation of Customer Experience – Bank Systems & Technology
- Mission Impossible? The ROI of Social Media – Credit Union Times
- Banks funneling more funds into mobile banking tech – ATM Marketplace
- Banks Open Their Wallets Wide for Mobile Banking: Survey – American Banker
- Square Peg, Square Hole – Javelin Strategy & Research Blog
- Data Analytics to Improve the Customer Experience – BAI Banking Strategies
- Why Google could become the Amazon of banking – Computer Weekly
What have you been reading? Let us know in the comments section below or Tweet @bankingdotcom.