A Bouncing Debit Card?

March 7, 2011
/   Insights

While many consumers enjoy the benefits and convenience of debit cards, some banks across the country are beginning to consider allowing debit cards to “bounce” – similar to how a check would not clear....

Avoid Danger in the Waters, Prevent Mobile Banking Scares

February 23, 2011
/   Insights

Mobile banking is pervading the financial world helping consumers more efficiently manage their finances.  However, the fears consumers harbor with respect to the security of their finances easily translates to the mobile channel. Over...

Are Your Ideas Organic?

February 14, 2011
/   Insights

Forrester’s Kerry Bodine recently blogged about how Apple has affected consumers in significant ways – from what we buy and how we work – but most importantly, how we measure good design. Bodine noted...

Don’t Give Customers a Reason to Look Elsewhere

February 11, 2011
/   Insights

In all the frenzy of this past Holiday season, you may have overlooked Apryl Motley’s piece on “Smarter Service” in the December 2010 Independent Banker; it’s definitely worth a read.  Consumers today expect more...

Improving Online Services

January 26, 2011
/   Insights

In an increasingly online world, financial institutions are faced with bringing customer service online via multiple channels. While support lines and e-mails can suffice for some, some social media savvy consumers turn to Facebook...

FI Highlight: Provident CU

January 25, 2011
/   Insights

Provident Credit Union Prepares for 2011 Despite the economic challenges of 2010, Provident CU’s CEO Wayne Bunker details the credit union’s preparation for 2011 by adding a variety of e-services, Website improvements and personal...

Consumers Use Mobile Devices to Call Toll Free

January 24, 2011
/   Insights

A recent IDC Financial Insights survey found respondents interact with their financial institution using their mobile device, however not for the reasons many may think. The majority of respondents used their mobile device to...

2011: The Year of Personal Finance Management Tools

January 21, 2011
/   Insights

Mark Schwanhausser of Javelin Strategy and Research recently predicted that 2011 will be a banner year for personal finance management (PFM) tools. Schwanhausser notes that the ideal PFM tools will be integrated from bank...

What We’re Reading This Week

January 21, 2011
/   Spotlight

Below are interesting stories the Banking.com staff has been reading over the past week. What have you been reading? Let us know in the comments section below. Security Watch American Banker Active military personnel...