As an ongoing initiative, Digital Insight, an NCR company, has been conducting a comprehensive study of financial institution customers. From these studies, the company has been able to provide a deeper view of banking customer behavior across several categories, such as mobile and online banking. These insights arm financial institutions with practical and actionable steps to help increase profitability and better meet the needs of their end users.
Below are tips based off of key findings from Digital Insight’s banking study, and you can view a more in-depth analysis here.
As we continue this series of data, we will be publishing blog posts on additional topics on Banking.com. *For information on the on the methodology used for the study you can download the PDF.